Privacy policy

Your privacy is important to Anna Rekers Smart SkinCare. Accordingly, this privacy policy (“Policy”) has been created to help you familiarize yourself with how personally identifiable information (Personal Information), which you may provide to www.annarekers.com, is collected, protected and used. (website or service) and any of its related products and services (collectively, services). 

It also describes the choices you have about our use of your personal information and how you can access and update that information. We encourage you to read this privacy policy in its entirety before using our website or otherwise submitting personal information to us.

This Policy is a legally binding agreement between users (“User”, “you” or “your”) and Anna Rekers Smart SkinCare (“Anna Rekers Smart SkinCare”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood and agree to be bound by the terms of this policy. This policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage.

Automatic collection of information

When you open the Website, our servers automatically record the information that your browser sends. This data may include information such as your device's IP address, browser type and version, access times and dates, and other statistics.

The automatically collected information is used only to detect possible cases of abuse and to generate statistical information about the use and traffic of the website and services. 

This statistical information is not collected in any other way that could identify any specific user of the system.

Collection of personal information

You may access and use the Site and Services without telling us who you are or disclosing any information from which someone could identify you as a specific, identifiable individual. 

If, however, you wish to use some of the website's features, you may be asked to provide certain personal information (for example, your name and email address). We receive and store any information you knowingly provide to us when you create an account, make a purchase, or complete any online forms on the Site.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, you consent to its collection and use only for that purpose. If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your express consent directly or give you the opportunity to refuse.

When required, this information may include the following:

– Personal information, such as name, country of residence, etc.

– Contact information such as email address, address, etc.

– Account information such as username, unique user ID, password, etc.

– Payment details such as credit card details, bank details etc.

– Any other material you voluntarily submit to us, such as articles, images, comments, etc.

Some of the information we collect comes directly from you through the Site and Services. However, we may collect personal information about you from other sources, such as public databases and our joint marketing partners. You may choose not to provide us with your personal information, but then, you will not be able to take advantage of certain features of the website. Users who are unsure about which information is required are welcome to contact us.

 

How we use your information

Our primary purpose for collecting personal information is to provide you with a safe, smooth and efficient experience. 

We may use the information we collect to make the Site and Services available to you, that is, to deliver the products and services you request. If you do not provide the information we request, we may not be able to provide you with the above. Any of the information we collect from you may be used for the following purposes:

– Creating and managing your online user accounts

– Processing and completing the transactions you request and sending you notifications about those transactions

– Execution and management of your orders

– To provide products or services and to improve them

– Individual identity verification (e.g. password reset)

– Respond to your requests, comments and questions and provide (sales) support

– To communicate with you about our services and products, including products and services that may be of interest to you

– Sending you marketing and promotional communications, including our newsletter when you have signed up for it

– To ensure internal quality control and to develop new products and services

– To ask for your comments, observations and suggestions

– To provide targeted marketing and advertising, service update notifications and promotional offers based on your communication preferences

– To detect, prevent or remedy violations of our terms, conditions and policies

– To control and protect against abuses and malicious users

– Response to legal requests and damage prevention

-To administer and operate the Website and Services

How we process your information

Services, where you are in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes - this, however, does not apply where the processing of personal information is subject to the Consumer Privacy Act of California or European data protection law- (ii) the provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof, (iii) the processing is necessary to comply with a legal obligation to which you are subject - (iv) the processing is related to a task carried out in the public interest or in the exercise of a public authority entrusted to us - (v) the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Please note that under certain laws we may be permitted to process information until you object to such processing (by choosing to opt out), without having to rely on consent or any of the other legal bases below. 

In any case, we will be happy to clarify the specific legal basis applicable to the processing and in particular if the provision of personal information is a statutory or contractual requirement or a requirement necessary for the conclusion of a contract.

Billing and payment processing 

We use third-party payment processors to help us process your payment information securely. The use of your personal information by third party processors is governed by their respective privacy policies, which may or may not contain privacy protections as protective as this policy. We recommend that you read their respective privacy policies.

 

Do we share your personal information?

Depending on the Services requested or as necessary to complete any transaction or provide any service you have requested, we may enter into contracts and share your information with your consent with trusted third parties who work with us, any other affiliated companies and affiliate companies that we rely on to help operate the website and the services available to you.  These services may include payment processing, delivery and marketing.

We may share your personal data for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our privacy policies. These third parties are given personal information they need only to perform their specified functions, and we do not authorize them to use or disclose it for their own marketing or other purposes.

We are committed to keeping your information safe and secure. We will never sell this information. We do not share personal information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. 

In certain limited circumstances we may be legally required to share personal information we collect, use or receive (which may include yours), such as to comply with a subpoena or similar legal process and when we have a good faith belief that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Retention of information

We will retain and use your personal information for as long as you use our services or for as long as necessary to comply with legitimate business needs and legal obligations, resolve disputes and enforce our agreements, unless otherwise required or a longer retention period is permitted by law. We may use any aggregate data derived from or incorporating your personal information after you update or delete it, but not in a way that would identify you.

Once the retention period expires, personal information is deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be applied after the end of the retention period.

Location and Transmission of Information

The data is processed and stored at our offices and at any other place where the parties involved in the processing are located.

Depending on your location, data transfers may involve the transfer and storage of your information in a country other than your own. You have the right to be informed about the legal basis of the transfer of information to a country outside the European Union or to any international organization governed by public international law or established by two or more countries, such as the UN, and about the security measures we take to secure your information. If any such transfer takes place, you can find out more by checking the relevant sections of this policy or ask us using the details provided in the contact section.

Your rights and choices 

You can exercise certain rights in relation to your information that we process. In particular, you have the right to do the following:

1. You have the right to withdraw your consent where you have previously consented to the processing of your information, 
2. You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent,
3. You have the right to know whether the information is being processed by us, to receive notification about certain aspects of the processing and to receive a copy of the information being processed, 

1. iv) You have the right to verify the accuracy of your information and request that it be updated or corrected; 
2. v) You have the right, under certain circumstances, to restrict the processing of your information, in which case we will not process your information for any purpose other than storing it;
3. vi) You have the right, under certain circumstances, to request that we delete your personal information;

vii) You have the right to receive your information in a structured, commonly used and machine-readable format and, if technically feasible, to transmit it to another controller without any hindrance. This provision applies provided that your information is processed by automated means and that the processing is based on your consent, a contract to which you are a party or pre-contractual obligations thereof.

The right to object to processing

Where the processing of personal information is carried out for reasons of public interest, in the exercise of public authority entrusted to us or for the purposes of the legitimate interests we pursue, you may object to such processing, presenting a reason related to your particular situation and justifying the objection. 

You should be aware that, however, if your personal data is processed for direct marketing purposes, you may object to such processing at any time without providing any justification. To find out whether we process personal information for direct marketing purposes, you can refer to the relevant sections of this document.

Data protection rights under the GDPR – European residents

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Anna Rekers Smart SkinCare aims to take reasonable steps to enable you to correct, amend, delete or restrict the use of your personal information. If you would like to know what personal information we hold about you and if you would like it deleted from our systems, please contact us. In some cases, you have the following data protection rights:

• You have the right to be informed about the collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can contact us (see our contact details below) for further clarification.
• You have the right to access the personal information we store about you.
• You have the right to ask us to correct any personal information that you believe is inaccurate. You also have the right to ask us to complete personal information that you consider to be incomplete.
• You have the right to be forgotten, i.e. to request the deletion of your personal information under certain conditions of this Policy.
• You have the right to object to our processing of your personal information.
• You have the right to request restrictions on the processing of your personal information. When you restrict their processing, we may store them but will not process them further.
• You have the right to receive a copy of the information we hold about you in a structured, machine-readable and commonly used format.
• You also have the right to withdraw your consent at any time if Anna Rekers Smart SkinCare has relied on your consent to process your Personal Information.
• You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

 

How to exercise these rights

Any requests to exercise your rights can be addressed to Anna Rekers Smart SkinCare via the contact details provided in this document. 

Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information to allow us to verify that you are the person you claim to be or that you are the person's authorized representative. You must include sufficient details to allow us to properly understand and respond to the request. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or your authorization to make such a request and confirm that the Personal Information is about you.

Protection of children's privacy

Our services are not designed for children. We do not knowingly collect personal information from children under the age of 18. If you are under 18 years of age, please do not submit personal information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet use and help enforce this policy by instructing their children never to provide personal information through the Site and Services without their permission. 

If you have reason to believe that a child under the age of 18 has provided personal information to us through the Website and Services, please contact us.

Cookies

The Site and Services use "cookies" to help personalize your online experience. A cookie is a text file placed on your hard drive by a website server. Cookies cannot be used to run programs or send viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

Our use of cookies allows you to maintain a shopping cart, purchase items in your shopping cart, and enjoy a more personalized shopping experience on our Website.

We may use cookies to collect, store and track information for statistical purposes for the operation of the website and services. You have the option to accept or reject cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to reject them if you prefer. If you choose to decline them, you may not be able to take full advantage of the website's features. You can learn more about cookies and how they work at www.allaboutcookies.org.

Do Not Track function 

Some browsers incorporate a Do Not Track feature that signals to the websites you visit that you do not wish your online activity to be tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to the collection of personally identifiable information from consumers who use or visit a website or online service as they move between different websites over time. The way browsers communicate the Do Not Track signal is still not uniform. As a result, the Site and Services are not yet configured to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit the use and collection of your personal information.

Advertising provided by others

We may allow certain third-party companies or social platforms (eg, Facebook) to help us tailor advertising that we believe may be of interest to users and to collect and use other data about user activities on the Site. These companies may serve ads that place cookies and otherwise track user behavior.

Email marketing

We offer electronic newsletters that you can voluntarily subscribe to at any time. We are committed to keeping your email address confidential and do not disclose it to third parties, except as permitted in the “Use and Processing of Information” section or for the purposes of using a third party provider to send such emails. We will retain information sent via email in accordance with applicable laws and regulations.

In accordance with the CAN-SPAM Act, all emails sent by us will clearly identify who the email is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails or by contacting us. However, you will still receive basic transactional emails.

Links to other resources

The Site and Services contain links to other resources that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of these other resources or third parties. We encourage you to be aware when you leave the Site and Services and to read the privacy statements of each resource that may collect personal information.

Information security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure, and we do this to the best of our ability. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information under our control and custody. 

Unfortunately, however, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are internet security and privacy limitations that are beyond our control, (ii) the security, integrity and privacy of all of information and data exchanged between users of the website and services cannot be guaranteed and (iii) any such information and data may be viewed or altered in transit by third parties, despite the best intentions.

Data breach

In the event that we become aware that the security of the website and services has been breached, or that users' personal data has been disclosed to third parties, as a result of external activity, including but not limited to security attacks or fraud, we reserve the right to take appropriate action, including , including, but not limited to, investigation and reporting, as well as notification and cooperation with law enforcement authorities. 

In the event of a data breach, we will use reasonable efforts to notify affected individuals if we believe there is a risk of user harm as a result of the breach or if notification is otherwise required by law. When we do, we'll send you an email.

Changes and updates

We reserve the right to modify this policy or its terms regarding the Website and Services from time to time at our sole discretion. If we do, we will post the updated policy on our website.  We will additionally notify you in case of material changes in the way we handle personal information. Therefore, please check this page periodically for updates.

We may also notify you in other ways at our discretion, such as through the contact information you have provided. Any updated version of this policy will be effective immediately upon posting, unless otherwise specified. Your continued use of the Site and Services after the effective date of the revised policy (or other act determined at that time) will constitute your consent to those changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all of its terms and conditions. By accessing and using the Site and Services, you agree to be bound by this Policy. If you do not agree to the terms of this policy, you are not authorized to access or use the Site and Services.

Contact us

If you would like to contact us to find out more about this policy or about any matter concerning your individual rights and personal data, you can send an email to info@annarekers.com.