FAQ
What makes your products different?
Anna Rekers Smart SkinCare was founded with the mission to provide premium-quality, multifunctional skincare solutions free from hype and fillers, thoughtfully crafted to empower your unique beauty from the inside out.
Combining powerful botanicals, innovative science and biocompatibility, we bring you deeply nourishing, radiance-boosting formulas that respect and work with your skin for optimum results. Crafted with transparency and integrity, and offered at affordable prices.
Why is biocompatibility so important in skincare ?
We believe that healthy, radiant skin can only be achieved through formulas that are balanced, respectful and supportive of your skin barrier, and made with ingredients that work in harmony with your skin’s own biology. In short, for skincare to be effective it needs to be compatible with your skin.
This biocompatibility has been the backbone of our formulations. In our formulation process we put skin health first. We carefully test PH levels and make sure we incorporate our active ingredients at optimal concentrations and molecular weight so that what you put on your skin can be absorbed and go where it needs to go to do its job.
Where are your products made?
Our products are meticulously crafted and manufactured in Greece, in a facility that meets all EU Cosmetic requirements.
Our formulas are made in small batches and packed with powerful, high-quality ingredients sustainably sourced from all over the world.
Are your products 100% natural?
We are committed to only using ingredients that are proven to be safe, effective and which your skin can recognize and work with. In our selection process we prioritize this biocompatibility and skin health over whether an ingredient is natural or synthesized in the lab.
While most of our ingredients are naturally derived (around 90% ), we are not blinded by the ‘natural’ label. Not everything nature produces is good for your skin, and many natural materials are processed in the lab before they can even be used in skincare. We combine the finest Nature has to offer with innovative, synthetically-derived ingredients for optimum results.
Are your products suitable for vegans?
Do your products contain fragrance or essential oils?
We have put a lot of thought and effort into what we put into our products, and just as much into what we leave out. Avoiding known allergens as stipulated by the EU Cosmetics regulation was a no-brainer for us. This means that:
- We do not use essential oils in any of our facial products.
- Our face serums are free of added fragrance.
- We do use fragrance in our moisturizers, but have selected fragrance that does not contain any of the 26 listed known allergens as stipulated by the EU Cosmetics Regulation Board.
We pride ourselves on being one of the few skincare brands to use fragrance free of known allergens. Still, we recommend you always do a patch test first.
What is the PH of your products?
Are your products safe during pregnancy or while breastfeeding?
Are your products cruelty-free?
How should I store your products?
We recommend storing our products in a cool, dark and dry place away from direct sunlight. Normal room temperatures up to around 24 degrees Celsius are best.
However, if you live in a hot climate or during particularly hot summer months, our most nurturing and nutrient-dense formula, the HydraReplenish Moisture Complex might best be refrigerated after opening just so that its rich texture remains unaffected by the heat.
All products should be stored with the lid firmly closed, in upright position.
Do you provide samples?
Do you have a brick-and-mortar store as well?
How do I know if my order was made?
I made the payment but never received confirmation of my order.
How can I pay for my order?
Is it safe to use my credit card on your website?
Providing you with a safe and secure shopping experience is non-negotiable to us.
When entering your card details you will be automatically transferred to the secure payment system of the Alpha Bank, and transferred back to our online store after successful payment.
Can I make an order on the phone?
I am a resident outside the EU, do I pay VAT on your products?
Which countries do you ship to?
Can I track the delivery of my order?
What is your return policy?
We want you to be completely happy with your purchase. If for any reason you are not, simply reach out to us at info@annarekers.com to resolve the issue.
If you want to return an item, please refer to our Shipping and Returns Policy. Please note that we only accept returns purchased directly from our website.